Who founded cloud humans?

cloud humans was founded by Bruno Cecatto, Felipe Serra de Oliveira, Ian Kraskoff.

What sector is cloud humans in?

cloud humans operates in the Customer Support sector.

launches/cloud-humans

● Customer Support

cloud humans

US

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https://www.cloudhumans.com

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About cloud humans

Cloud Humans is a Brazilian company specializing in customer support solutions through artificial intelligence. Their primary offerings include ClaudIA, an AI agent capable of autonomously resolving up to 90% of customer inquiries, and Cloud Chat, a comprehensive omnichannel platform that integrates various communication channels such as WhatsApp, Instagram, chat, and email. This dual-product approach allows businesses to streamline their customer service operations while reducing reliance on human agents, thereby lowering costs and improving customer satisfaction rates (CSAT).

The Cloud Hum…

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Founders

Bruno Cecatto

Founder

If you're afraid to fail in a startup, you're destined to do so

Felipe Serra de Oliveira

Founder

I've spent the last 5 years building CloudHumans from the ground up with my cofounders — a company on a mission to reinvent how businesses scale customer support through AI. I cut my teeth scaling some of the most iconic marketplace companies in Latin America. At Rappi Brazil, I led complex operations at breakneck speed as the head of operations for Brazil. Before that, I launched UberEats in Brazil and drove its operations expansion across 30 cities, growing the business 9X

Ian Kraskoff

Founder

In 2015, I became a door-to-door salesperson. Going outside, be it sunny or rainy, I realised how much opportunity was needed for talented people who worked in the front-lines. Before that, I had launched products for the unbanked population in the Americas. After that, I joined Uber Eats to launch it in Brazil, leaving the company as a GM. Most recently, I worked for Loft, a prop tech startup in Brazil, to lead it's the apartment acquisition area in addition to support and BPO.

@IanKraskoff

Project Links

Headquarters

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Brazil

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