

Mapster is a customer feedback survey tool designed for SaaS and product teams that allows users to collect and analyze feedback through NPS, CSAT, and PMF surveys. Each response is linked to a real user, enabling teams to segment feedback by various attributes such as plan, role, or location, rather than relying on blended averages. This feature helps organizations understand the context behind feedback and identify specific user needs and concerns.
The platform offers various methods to collect feedback, including email, social media, in-app prompts, and microsurveys, ensuring that surveys…